PRIVACY POLICY
Effective Date: 05/18/26 Last Updated: 05/18/26
IV Infusion and Wellness ("we," "us," or "our") respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: ivinfusionandwellness.com or use our mobile IV therapy services in Nashville, Tennessee, and surrounding areas.
By accessing our website or booking our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
Personal Information You Provide:
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Full name, date of birth, and contact information (email, phone, address)
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Payment information (processed through secure third-party payment processors)
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Emergency contact details
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Service preferences and appointment history
Protected Health Information (PHI):
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Medical history, current medications, and allergies
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Symptoms, treatment goals, and reasons for service
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Vitals and clinical notes taken by our licensed nurses during treatment
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Any other health-related information necessary to administer safe and effective IV therapy
Automatically Collected Information:
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IP address, browser type, device information, and location data
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Pages visited, time spent on the site, and referral sources
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Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use your information to:
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Schedule, deliver, and manage your mobile IV therapy appointments
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Verify medical eligibility and ensure safe treatment
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Process payments and deposits
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Communicate appointment confirmations, reminders, and follow-ups
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Respond to inquiries and provide customer support
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Improve our services, website, and patient experience
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Comply with legal, regulatory, and licensing obligations
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Send marketing communications (only with your consent — you may opt out anytime)
3. HIPAA Compliance
As a healthcare provider, we are bound by the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with HIPAA's Privacy and Security Rules.
4. How We Share Your Information
We do not sell your personal information. We may share your information only as follows:
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With our licensed clinical team to deliver safe, effective care
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With payment processors to securely handle transactions
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With service providers that support our operations (scheduling, email, analytics) — all bound by confidentiality agreements
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When legally required — including subpoenas, court orders, or to comply with state and federal law
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In emergencies — if disclosure is necessary to prevent serious harm to you or others
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With your explicit consent for any other purpose
5. Data Security
We use industry-standard physical, technical, and administrative safeguards to protect your information, including encryption, secure servers, and access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies through your browser settings, though some site features may not function properly as a result.
7. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate information
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Request deletion of your information (subject to legal retention requirements)
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Opt out of marketing communications
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Request a copy of your medical records under HIPAA
To exercise any of these rights, contact us at ivinfusionandwellness@yahoo.com or 615-998-2881.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 without a parent or legal guardian present and providing consent. We do not knowingly collect personal information from minors without parental authorization.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
IV Infusion and Wellness 📧 Email: ivinfusionandwellness@yahoo.com 📞 Phone: 615-998-2881